This article shows how the HP printer error 0xc19a0015 can be resolved
This error is displayed on the printer’s control panel or in the computer when there’s a problem with the printhead, or there’s a printer/ink system failure.
1: Using genuine HP ink cartridges
If non-HP cartridges are used, the solutions given below might not be successful. If the problem recurs despite using HP cartridges, proceed to the steps given below.
2: Resetting printer
Users must turn on the printer and wait till it is idle and silent. Next, the power cord must be disconnected from the printer and also unplugged from the wall outlet.
After waiting for about a minute the power cord must be again plugged into the wall outlet.
NOTE: Users must connect the printer power cord straight to the wall outlet.
Next, reconnect the power cord to the printer and turn it on. The users must let the printer become idle and silent.
If the problem persists, go to the next solution.
3: Checking the ink amount
If the cartridges are empty or their ink level is low, the error might occur. In case an ‘Ink Alert’ message appeared before the error occurred, cartridges must be replaced. This might solve the issue.
The printer’s control pane must be checked for the ‘Estimated Ink Levels’ feature. If it isn’t found in the control panel, users must check their computer’s operating system.
Windows Vista/7/8/10: When the printer’s model name is found, it must be clicked on; this will open the HP Solution Center. Here, select ‘Settings’, ‘Print Settings’ and then ‘Printer Toolbox’.
Then, the ‘Estimated Ink Levels’ tab must be chosen to see the ink levels.
4: Cleaning ink cartridges vents and contacts
NOTE: Only distilled/bottled water must be used for the process because tap water contaminants could cause damage to the printhead.
First, the printer must be turned on, and then the ink cartridge access door must be opened. Next, to remove the cartridge, the tab at its front must be pressed to release it.
All cartridges must be placed on a clean piece of paper with the ink opening pointing upwards.
NOTE: Users must not leave the cartridges outside the printer beyond 30 minutes. Doing so could damage the printer and the cartridges.
If there’s an orange tab on any cartridge, users must remove it.
Next, the vent area that’s at the top of the cartridges must be checked, and if vents are clogged, they must be cleaned using a pin.
Now, if there are any ink and debris on the copper-colored contact on the cartridge, it must be wiped away with a clean, slightly damp, lint-free cloth.
Now, users must gently insert a cartridge into a slot and push down until it snaps into place.
Users must ensure that every colored dot on the cartridge label matches the colored dot on the carriage.
A finger must be run along the cartridge tops to check that the cartridges aren’t protruding. If any cartridge is out of place, it must be pressed down firmly into place.
Then, after the cartridge access door is closed, the control panel must be verified for the error.
If the error is seen again, the printhead should be cleaned manually.
But if there’s no error message, users must print a document to check print quality. If print quality is fine, the problem has been fixed. But if it is not, the automatic printhead cleaning utility must be used.
5: Cleaning printhead with an automated tool
It’s possible that the printhead is clogged. Then, it would have to be cleaned many times for print quality to be restored. To do this, an automated tool can be used from the printer’s control panel.
6: Manually cleaning the printhead
If the automated tool couldn’t correct the error, it’s possible that the printhead installation is wrong, or ink and debris have collected on the electrical contacts of the printhead.
NOTE: Only distilled/bottled water should be used for cleaning the printhead manually.
If the problem isn’t solved, go to the next step.
7: Replacing the printhead
Users must install a new printhead assembly if the printhead is damaged or lacks compatibility with the printer. But users mustn’t remove the cartridges until they have a new HP Printer printhead. This is because leaving the cartridges outside the printer for greater than 30 minutes can cause damage to the printer and cartridges.
8: Getting the printer serviced
If the error is still not fixed, users must have the printer serviced or replaced.
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